Frequently Asked Questions
Everything you need to know about shopping with TVO
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is the TVO return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, TVO ships to domestic addresses only. We are working on expanding our logistics to support international customers in the near future.
How do I contact customer support if I have an issue?
Our support team is available via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.